FAQs

1. What types of signage does SignEdge offer?
We offer a wide range of custom signage products, including light boxes, signboards, letters, wayfinding signs, and portable displays. Our solutions are designed for retail stores, pop-up shops, events, offices, and other spaces where brand visibility is essential.

2. How long does it take to complete a custom signage project?
The lead time varies depending on the complexity and size of your order. Typically, our products take 3-5 weeks for standard delivery, but expedited shipping options are available. For custom designs, it may take additional time for approval and production.

3. Can I customize the design of my signage?
Yes! We offer full customization options for all our signage products. You can upload your logo or design, and our team will work with you to bring your vision to life. You can choose from different finishes, sizes, and materials to suit your needs.

4. What are the available materials for SignEdge products?
We offer a variety of materials for our signage, including premium brass, acrylic, stainless steel, and more. The material choice will depend on the product type and your design preferences. Each material has unique properties to fit different environments and branding needs.

5. How do I place an order for custom signage?
To place an order, simply visit our product pages, select your desired options (size, finish, material), and upload your design or logo. After that, you can proceed with the checkout process. If you need assistance with your order, you can always contact our support team.

6. Can I track my order?
Yes, once your order has shipped, you will receive tracking information via email. You can use this tracking number to monitor the progress of your shipment.

7. Do you offer international shipping?
Yes, we offer worldwide shipping for our custom signage products. Shipping costs will be calculated at checkout based on your location and the size of your order.

8. What if I need to make changes to my order after submission?
If you need to make changes to your order, please contact us as soon as possible. We can make changes to your order before it enters the production stage. Once production has started, changes may not be possible, but we’ll do our best to accommodate your request.

9. What should I do if my signage is damaged during shipping?
If your signage is damaged during shipping, please contact us immediately. We will assist you with filing a claim and provide a replacement or refund as necessary.

10. What is your return policy?
We accept returns for damaged or defective products. If you’re unsatisfied with your order, please contact us within 14 days of receiving your product. Custom signage is non-returnable unless defective or damaged.

11. Do you provide installation services?
We currently do not offer installation services. However, we provide detailed installation instructions for each product. If you need assistance with installation, we can recommend third-party professionals.