Refund policy

Refund & Return Policy

At SignEdge Limited, every sign is made to order based on the customer’s approved design, size, material, finish, and installation requirements. Because our products are custom-made and cannot usually be resold, our return and refund policy differs from standard retail stores.

1. Custom-Made Products

All SignEdge products are custom-made after order placement and design confirmation. We do not accept returns or exchanges for change of mind, incorrect size selection, customer-provided spelling mistakes, customer-provided artwork issues, or if the customer no longer needs the product after production has started.

Please carefully check all text, logo files, dimensions, colors, materials, and installation details before approving your digital proof.

2. Damaged, Defective, or Incorrect Items

We stand behind the quality of our work. If your sign arrives damaged, broken, defective, or materially different from the approved digital proof due to our production error, we will review the issue and provide an appropriate solution.

This may include:

  • A free replacement
  • A remake of the affected part
  • A repair solution
  • A partial or full refund, where appropriate

Examples of eligible issues include:

  • The item arrives damaged in transit
  • The item has a clear manufacturing defect
  • The item is produced in a different color, material, size, or spelling from the approved digital proof due to our error

Customer-approved spelling mistakes, low-resolution customer artwork, incorrect customer measurements, or design choices approved by the customer are not considered manufacturing defects.

3. How to Report a Problem

Please email us at support@signedge.store within 48 hours of delivery.

To help us review the issue, please include:

  • Your order number
  • Photos of the damaged or defective product
  • Photos of the outer packaging
  • Photos of the shipping label
  • A short description of the issue

We may request additional photos or information before confirming a replacement, remake, repair, or refund.

4. Returns

Do not return any item without contacting us first and receiving written authorization from our support team.

In many cases involving damaged or defective custom products, we may not require the item to be returned. If a return is required for inspection, we will provide return instructions.

If the return is due to our confirmed production error or confirmed transit damage, SignEdge Limited will cover the approved return shipping cost. If a return is approved for any other exceptional reason, the customer may be responsible for return shipping costs.

Authorized return address:

SignEdge Limited
Unit 08, 5/F, Hundsun International Center
44 Heung Yip Road, Aberdeen
Hong Kong

Tel: +852 5939 0094
Email: support@signedge.store

Online business — visits by appointment only.

5. Order Cancellation

You may request cancellation within 24 hours of placing your order.

If design work has not started and production has not started, we will issue a full refund.

If design work has started but production has not started, a design or administrative fee may be deducted from the refund.

If the digital proof has been approved or production has already started, cancellation may not be possible because materials may have been cut, engraved, printed, polished, assembled, or otherwise customized for your order.

6. Refund Processing

If a refund is approved, it will be issued to the original payment method used for the order.

Approved refunds are usually processed by us within 5–10 business days. The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

7. Contact Us

For any return, replacement, cancellation, or refund questions, please contact us before taking further action.

Email: support@signedge.store
Tel: +852 5939 0094